Post Office Box numbers can take a bit longer, as we have to shut the shop to get to the Post Office to send, but we are happy to do it. South Island deliveries can take 3 days or more. We try to aim for overnight delivery within the North Island, but this may not happen. They will leave our shop the same day (not weekends or public holidays) if ordered before 1:00p.m. We use Aramex or Poste Haste Couriers and aim to get your purchase to you as quick as possible. Mostly they will be less a returns fee, however:Ĭlearance items under $50.00 are NOT RETURNABLE If not there then our standard returns policy applies. This brings the amount paid back to the non bundled price of $20.00Ĭlearance lines will have a specific returns policy, outlined in their product description in red. 2 packs of socks at $20.00 each normal price, A total of $30.00 paid, 1 pair returned the refund will be $10.00. If part of a bundle (group of items with an added discount) is returned, any amount refunded will bring the cost back to the original non bundled price.Į.g. This helps us with the cost of the 2 freight charges. If the second pair sent is returned we will deduct a $7-00 restocking fee from any refund. To quicken the process up, you can place another order for the correct size & we'll send it out - then refund once the original in returned (at your cost). Phone or email us with what you would like to do and once returned we will send out the new size. We do refund subject to clearance policy below.Īs standard, returns must be wrapped, in original packing (box), not worn outside with all tags attached and internal wrapping paperĬost to return is yours, we suggest track & trace as it is at your risk.įor an incorrect size - we allow 1 swap for a change in size (cost to return is yours and we send the replacement at our cost). We have a 14 day returns policy (includes swaps) from when you receive the goods. We try to be as flexible as we can, as we know that it is not easy with sizes!
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